Return Policy for Wrong Item Received:
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 2-3 days from the day on which you received the item.
Return Policy for Damaged or Faulty Items:
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
What Needs To Be Done To Return Back Your Item:
You must inform our customer service team of your order number, the item you are returning and the reason for return. We will confirm the address you need to return the item to.
Please package the item securely and include inside the package your order number, name and address.
If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card account used to purchase the item.
Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
What Would Be Done Next From Our Side:
All products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card account used to purchase the item.