Help Center
How can we help? Toll Free: 1-800-222-825 / +91 7400009930 (WhatsApp support)
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Who Can I contact for order dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-434
Available from 10am to 6pm Monday to Saturday.
What measures are Taj Agro taking to protech customers from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Taj Agro are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.
Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Taj Agro currently include the following:
We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands.
We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces.
All Taj Agro employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
We are adhering to Indian Government guidelines and supporting employees who need to self-isolate for 7-14 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Taj Agro premises and workplaces.
How do I register?
Registering is simple! Just head over to our sign up page to join our Taj Agro community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there.
How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you’ll find all the options you need.
Are my personal details safe if I create an account?
There’s no need to worry, we’re DPA-compliant meaning we care about keeping your details safe. For more information, please visit our Privacy Policy page.
I have forgotten my password. What Should I do?
Don’t worry, by heading to the log-in page and selecting ‘Forgotten your password‘ you’ll be on your way to getting it reset in no time! Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
How do I unsubscribe?
If you don’t want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.
Who has the ownership of the products and customer data?
Taj Pharma is the strategic partner of Taj Agro and operates the Website under a license whereby the licensor of the intellectual property related to the Website is Taj Pharmaceuticals Ltd.
Taj Pharmaceuticals Ltd. has the complete ownership of the products (stock) available on www.tajagro.com and the customer data as well. Taj Agro is division to provide the Food Products platform along with customers services activities to Taj Pharmaceuticals Ltd. to run the website www.tajagro.com
For more details, please read our terms and conditions.
Delivery Update
Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders. Our next day delivery service remains unaffected.
Who Can I contact for dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-825
Available from 10am to 6pm Monday to Saturday.
The Item I ordered is out of Stock. Why is it on the website?
All Taj Agro stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
How do I place an order?
We’ll never stand in the way of you and your products so we make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page! Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need. Your account will show any stored addresses or payment options, making it quick and easy to complete the order. Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.
Can I make changes to my basket? (cart?)
Absolutely! Click on the basket icon at the top of the page and you’ll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
Can I place an order over the phone?
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you. Head over to our contact page to get in touch with them now.
Can I place an order to a different address?
Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one as Shipping / Delivery Address.
How will I know when my order has been dispatched?
We’ll send you an email as soon as it’s on the way! Or simply check your account to track it. Plus, we ship all items separately, making sure you get what you need as quickly as possible.
What is status of my order?
Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need. We’ll also send you an email as soon as it’s on the way!
Where is my order?
Your account will show any previous orders you’ve placed. Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. Not found the information you need? Send our Customer Service team a message while you’re in your account.
How do I cancel my order?
We’re sorry to hear you want to cancel. Can we help with anything so that you don’t have to? You can contact our Customer Service team through your account. If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. See our Returns Policy to help you get the order back to us instead.
How do I make changes to my order?
Once you’ve placed your order we cannot make any changes to it. If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account. Select the order you wish to cancel and you’ll see that you can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
What do I do if I have ordered the wrong item?
Don’t worry, you can try and cancel the item in your account. You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked. If you can’t cancel then you can send the item back to us. Refer to our Returns Policy to find out how. Need some more help? You can send our Customer Service team a message while you’re in your account.
I have received a faulty item. What should I do?
We’re sorry that happened! We take pride in all our products. So that we can look into this for you, please contact us to tell us more. It’d really speed things up if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
- Order Number
- Product Name
- Details of the fault
- Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll send you an email with the outcome.
I would like to raise a complaint about the quality of a product?
Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. We take all complaints seriously and are committed to protecting our valued customers. If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team.
It’d really speed our investigation up if you could find the information below before contacting us:
- Order Number
- Product Name
- Batch Number
- Expiry Date
- Images where applicable
- A brief summary that details the actual complaint
Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.
I have received the wrong item. What should I do?
We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.
We’ll need to know the following:
- Order Number
- Incorrect item received
- The correct item ordered
As soon as we’ve looked into what’s happened we’ll send you an email with the outcome.
I have received a damaged item. What should I do?
We take pride in our products so we’re sorry to hear you’ve received your order damaged. Sometimes things can go wrong but don’t worry, as we can help. Please send us a message through your account. Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. As soon as we know what’s happened, we’ll send you an email with the outcome.
There is an item missing from my order. What should I do?
We ship items separately to make sure you get what you need as quickly as possible. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered. If the item has been sent, then send a message through your account to let our Customer Service team know and they’ll be happy to help.
Who has the ownership of the products and customer data?
Taj Pharma is the strategic partner of Taj Agro and operates the Website under a license whereby the licensor of the intellectual property related to the Website is Taj Agro. Taj Pharmaceuticals Ltd. has the complete ownership of the products (stock) available on www.tajagro.com and the customer data as well. TPL provides the platform along with customers services activities to Taj Pharmaceuticals Ltd. to run the website www.tajagro.com. For more details, please read our terms and conditions.
Delivery Update?
Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders. Our next day delivery service remains unaffected.
What measures are Taj Agro taking to protect customers from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Taj Agro are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.
Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Taj Agro currently include the following:
We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands. We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces. All Taj Agro employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces. We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Taj Agro premises and workplaces.
Who can I contact for order dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-434.
Available from 10am to 6pm Monday to Saturday.
How can I pay for my order?
Maximum Payment Options:
6 Credit Cards, 58+ Net Banking, 97+ Debit Cards, 13 Prepaid Instruments, 15 Bank EMI. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. Visa,Visa Debit, Mastercard, Maestro, Visa Electron, American Express. You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. This is just so we can keep our customers safe!
Will I be charged VAT? (GST)
All orders placed from the Indian site are duties paid already. The price of the product is inclusive of all the taxes. You as a customer will not be charged customs taxes and duties.
I have a payment problem on my order. What should I do?
If you’re seeing the status ‘Payment Problem’ then you’re probably confused, don’t worry this can be easily fixed and we’ll have your products on the way to you in no time!
Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help.
Why can I see a transaction pending in my account?
Once you place an order, the payment will show in your my account > Orders as pending until we send the products to you. The pending transaction is telling you that the payment is authorised to be taken.
Why can’t I add a new payment card?
If you want to add new payment details then you’ll need to do this at the checkout stage CC Avenue Payment Gateway. Your new card details will be saved once your order has been placed; if you will choose save payment method option. This means that next time around you can order your favourite supplements with ease.
How do I use a voucher code? / discount coupon?
We like to make things as easy for you as possible, including getting discount off your favourite food nutrition products. Once you’ve got all your items in the shopping basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount. If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer.
Still having problems? You can contact our Customer Service team through your account.
Why is my voucher code not working? (discount coupon)
We’re sorry to hear your code isn’t working! To find out why, you’ll need to check the Terms and Conditions of the offer. If the code is valid and you’re not trying to use more than one code per order then contact our Customer Service team through your account.
What is referral Scheme?
Earn Rs.100 per successful referral when your friends spend Rs.150 and your friends will get 30% discount! To find out about our referral scheme you’ll need click into the ‘Your Referrals’ section within your account.
Who has ownership of the products and customer data?
Taj Pharma is the strategic partner of Taj Agro and operates the Website under a license whereby the licensor of the intellectual property related to the Website is Taj Agro.
Taj Pharmaceuticals Ltd. has the complete ownership of the products (stock) available on www.tajagro.com and the customer data as well. TPL provides the platform along with customers services activities to Taj Pharmaceuticals Ltd. to run the website www.tajagro.com
For more details, please read our terms and conditions.
Delivery update?
Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders. Our next day delivery service remains unaffected.
What measures are Taj Agro taking to protect customers from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Taj Agro are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.
Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Taj Agro currently include the following: We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands. We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces. All Taj Agro employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces. We are adhering to Indian Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Taj Agro premises and workplaces.
Who can I contact for order dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-825.
Available from 10am to 6pm Monday to Saturday.
What do I do if I have not received my order?
We send you an email as soon as your order is on the way, so that you can find out when it will arrive. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot. Our Delivery Information page can give you more information and timescales. If you do need to report your order as lost then please contact our Customer Service through your account.
What delivery options do you offer?
Shree Anjani Courier Services, Trackon Couriers is our delivery service provider. You can now get your order in 3-5 working days from the day of placing your order. Our delivery options can be found on our Delivery Information page.
How long will it take for my order to be delivered?
Your order will take 3-5 working days from the day you place your order. Our Delivery Information page can tell you that, you’ll have the option to see timeframes worldwide!
Will I be charged customs and import charges?
No, you will not be charged any customs and import charges! All the products on the Indian sites are deliveries and duties paid. The price of all the products is inclusive of all the taxes and duties. You as a customer will not be charged any customs and import charges.
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
Can I track my order?
Yes, you can track your order. Once the order is dispatched, from the warehouse we will share the tracking link with you. You can now receive your order in 3-5 days. Read more about it on our delivery page.
Who has the ownership of the products and customer data?
Taj Pharma is the strategic partner of Taj Agro and operates the Website under a license whereby the licensor of the intellectual property related to the Website is Taj Agro. Taj Pharmaceuticals Ltd. has the complete ownership of the products (stock) available on www.tajagro.com and the customer data as well. TPL provides the platform along with customers services activities to Taj Agro to run the website www.tajagro.com. For more details, please read our terms and conditions.
Delivery Update?
Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders. Our next day delivery service remains unaffected.
What measures are Taj Agro taking to protect customer from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Taj Agro are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.
Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Taj Agro currently include the following:
We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands. We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces. All Taj Agro employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces. We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Taj Agro premises and workplaces.
Who can I contract for order dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-825.
Available from 10am to 6pm Monday to Saturday.
What is your returns policy?
Please refer to our returns policy page for more information. If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.
How do I return an item?
We try not to make things complicated, log-into your account to contact our Customer Service team and they’ll do the rest. You’ll need to tell them the reason for the return so they can choose the best option for you. Please refer to our returns policy page for more information.
Can I return a product if I no longer want it?
We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us. All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened. To get the order back to us safely please to log-in to your account and contact our Customer Service team. They’ll send you all the information you need, but you can also refer to our returns policy page for more information.
What happens once my item is returned?
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next. You should receive an email to notify you of any action taken.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way! If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.
Who has the ownership of the products and customer data?
Taj Pharma is the strategic partner of Taj Agro and operates the Website under a license whereby the licensor of the intellectual property related to the Website is Taj Agro.
Taj Pharmaceuticals Ltd. has the complete ownership of the products (stock) available on www.tajagro.com and the customer data as well. TPL provides the platform along with customers services activities to Taj Pharmaceuticals Ltd. to run the website www.tajagro.com. For more details, please read our terms and conditions.
Delivery Update?
Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders. Our next day delivery service remains unaffected.
What measures are Taj Agro taking to protect customers from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Taj Agro are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard. Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Myprotein currently include the following: We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands. We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces. All Taj Agro employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
We are adhering to Indian Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Taj Agro premises and workplaces.
Who can I contact for order dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-825.
Available from 10am to 6pm Monday to Saturday.
Where can I find your Terms and Conditions?
Please refer to our Terms and Conditions page.
Why am I having problems accessing the checkout?
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you!
What is your privacy Policy?
Please refer to our Privacy Policy page.
Who has the ownership of the products and customer data?
Taj Pharma is the strategic partner of Taj Agro and operates the Website under a license whereby the licensor of the intellectual property related to the Website is Taj Agro.
Taj Pharmaceuticals Ltd. has the complete ownership of the products (stock) available on www.tajagro.com and the customer data as well. TPL provides the platform along with customers services activities to Taj Pharmaceuticals Ltd. to run the website www.tajagro.com. For more details, please read our terms and conditions.
Where are your products manufactured?
All orders manufactured and shipped from India, and processed in our Manufacturing Unit and Warehouse in India. Read more about it.
Delivery Update?
Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders. Our next day delivery service remains unaffected.
What measures are Taj Agro taking to protect customers from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Taj Agro are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard. Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Myprotein currently include the following: We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands. We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces. All Taj Agro employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
We are adhering to Indian Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Taj Agro premises and workplaces.
Who can I contact for order dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-825.
Available from 10am to 6pm Monday to Saturday.
What is the amino acid profile for X products?
This information is product sensitive and will vary on a case by case. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left.
Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Taj Agro will look into external testing procedures to obtain based on demand.
What is the protein profile for egg products?
Taj Agro Egg Protein Powders contains essential amino acids which are the building blocks of our tissues and the primary component of our proteins.On an average a 24 gram scoop will have 50 grams of protein; this is double the amount of protein from other sources available.
Taj Agro Egg Protein is Lactose Free making it ideal for anyone with Lactose intolerance as it is made from 100% Hen Eggs. It doesn’t contain any Casein or Aspartame; also no colour and preservatives are added while manufacturing Egg Proteins. If the powdered eggs are stored in an airtight container and in a cool place, they can last for even a decade. So, Taj Agro’s powdered eggs are rich in protein and also safe from a health point of view.
What type of fish are our omega soft gels sourced from?
Our Omega 3 is obtained from sources of oily fish. These could include but not be limited to mackerel, salmon and sardines.
What extraction method is used for impact Whey Protein?
Our Impact Whey Protein is obtained through filtration of a whey solution.
Are our Products GMO Free?
Taj Agro actively sources GMO free products and raw materials.
Is any alcohol used in any of the products?
Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations. This still allows the products to be suitable for non-alcoholic diets. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you.
Are your products Halal / Kosher?
At present, none of our products can be classified as Kosher. Our range of vegetarian products are Halal suitable.
What is source of your BCAAs?
Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers).
What is the difference between impact why protein & impact whey isolate?
The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. Conversely, Impact Whey Isolate contains greater protein and less fat.
What type of gelatin do you use?
Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Vegetarian alternatives to gelatine are used where possible. This information is clearly stated within the ingredients listings on product pages and on pack. Green Veg Icon and Red Non Veg Icons are very clearly stated on all products of Taj Agro.
What is the biological value of your Whey Proteins?
At present, this information is not available for our products.
Who has the ownership of the products and customer data?
Taj Pharma is the strategic partner of Taj Agro and operates the Website under a license whereby the licensor of the intellectual property related to the Website is Taj Agro.
Taj Pharmaceuticals Ltd. has the complete ownership of the products (stock) available on www.tajagro.com and the customer data as well. TPL provides the platform along with customers services activities to Taj Pharmaceuticals Ltd. to run the website www.tajagro.com. For more details, please read our terms and conditions.
Delivery Update?
Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders. Our next day delivery service remains unaffected.
What measures are Taj Agro taking to protect customers from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Taj Agro are constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard. Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Myprotein currently include the following: We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands. We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces. All Taj Agro employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
We are adhering to Indian Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough. In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Taj Agro premises and workplaces.
Who can I contact for order dispatch information?
If your query is relating to an order dispatch or refund please feel free to contact Taj Agro India.
Toll free number: 1800-222-825.
Available from 10am to 6pm Monday to Saturday.